American Airlines Realigns Operations and Commercial Leadership Teams
American Airlines Realigns Operations and Commercial Leadership Teams
American Airlines announced today that Kerry Philipovitch, Senior Vice President of Customer Experience, will retire from the airline at the end of 2019.
With this announcement, American is realigning its Operations and Commercial teams around four key pillars of the business: Operations, Network Strategy, Revenue and Customer Experience. The following four leaders will assume responsibility for these teams and each individual will report to Isom:
OPERATIONS and COMMERCIAL CHANGES
David Seymour will expand his responsibilities and assume leadership for all of American’s operations, furthered by two key changes to his organization. Jim Butler has been named Senior Vice President of Airport Operations and Cargo. Butler previously led the airline’s International Airport Operations and Cargo teams and will now assume responsibility for the airline’s domestic airports.
In addition, Devon May has been named to the new role of Senior Vice President of American Eagle and Operations Planning. May will have responsibility for American’s regional operation and will lead the airline’s operations planning teams.
NETWORK STRATEGY
Vasu Raja is being promoted to Senior Vice President of Network Strategy. In this role, he will retain his responsibilities for American’s global network and will assume oversight of alliances and partnerships. Joe Mohan, Vice President of Alliances and Partnerships, will now report to Raja.
REVENUE
Don Casey will lead the team responsible for the airline’s revenue. Jim Fox, Vice President of Pricing & Yield Management, will continue reporting to Casey. Casey’s oversight will expand to include the sales and distributions teams, working closely with Alison Taylor, Senior Vice President of Global Sales & Distribution, who will now report to Casey.
CUSTOMER EXPERIENCE
Kurt Stache will assume responsibility for the many touchpoints along the customer journey. As part of this new structure, Jill Surdek is being promoted to Senior Vice President of Flight Service.
Additionally, Alice Curry, Vice President of Customer Care, and her team will move to this group. Surdek and Curry join Janelle Anderson, Vice President of Global Marketing; Bridget Blaise-Shamai, Vice President of Customer Loyalty and Insights and John Gustafson, Vice President of Digital Customer Experience, in reporting to Stache.
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Download the databahn TURBO American Airlines company profile report here
American Airlines announced today that Kerry Philipovitch, Senior Vice President of Customer Experience, will retire from the airline at the end of 2019.
With this announcement, American is realigning its Operations and Commercial teams around four key pillars of the business: Operations, Network Strategy, Revenue and Customer Experience. The following four leaders will assume responsibility for these teams and each individual will report to Isom:
OPERATIONS and COMMERCIAL CHANGES
- David Seymour, Senior Vice President of Operations
- Vasu Raja, Senior Vice President of Network Strategy
- Don Casey, Senior Vice President of Revenue
- Kurt Stache, Senior Vice President of Customer Experience
David Seymour will expand his responsibilities and assume leadership for all of American’s operations, furthered by two key changes to his organization. Jim Butler has been named Senior Vice President of Airport Operations and Cargo. Butler previously led the airline’s International Airport Operations and Cargo teams and will now assume responsibility for the airline’s domestic airports.
In addition, Devon May has been named to the new role of Senior Vice President of American Eagle and Operations Planning. May will have responsibility for American’s regional operation and will lead the airline’s operations planning teams.
NETWORK STRATEGY
Vasu Raja is being promoted to Senior Vice President of Network Strategy. In this role, he will retain his responsibilities for American’s global network and will assume oversight of alliances and partnerships. Joe Mohan, Vice President of Alliances and Partnerships, will now report to Raja.
REVENUE
Don Casey will lead the team responsible for the airline’s revenue. Jim Fox, Vice President of Pricing & Yield Management, will continue reporting to Casey. Casey’s oversight will expand to include the sales and distributions teams, working closely with Alison Taylor, Senior Vice President of Global Sales & Distribution, who will now report to Casey.
CUSTOMER EXPERIENCE
Kurt Stache will assume responsibility for the many touchpoints along the customer journey. As part of this new structure, Jill Surdek is being promoted to Senior Vice President of Flight Service.
Additionally, Alice Curry, Vice President of Customer Care, and her team will move to this group. Surdek and Curry join Janelle Anderson, Vice President of Global Marketing; Bridget Blaise-Shamai, Vice President of Customer Loyalty and Insights and John Gustafson, Vice President of Digital Customer Experience, in reporting to Stache.
Read the full article here
Download the databahn TURBO American Airlines company profile report here