In 2021, USAA were focused on accelerating technology enhancements due to the pandemic. One of their technology highlights included transitioning 30,000 employees to work from home in just 10 days!
Part of their tech focus was on improved digital capabilities to speed up claims and make mobile banking easier.
Over the past few years, USAA has digitally transformed their property and casualty insurance claims experience, leveraging technology to assess vehicle and property damage based on digital images.
They have also been testing the use of aerial imagery and drones to inspect damaged homes and streamline claims following catastrophic events.
USAA is celebrating its 100TH anniversary in 2022. They're ranked 87th on the 2021 Fortune 500 list with revenues of $36.3 billion, net income of almost $4 billion and net worth of $40 billion.
They were able to return more than $3 billion to members in distributions, dividends, and bank rebates and rewards – a 28% increase from the previous year. USAA have 36,000 employees globally.
United Services Automobile Association (USAA)
9800 Fredericksburg Rd.
San Antonio, TX 78288
Company Type: Private
Sector(s): Financial Services
USAA 2021 Fortune 500 Rank: #87
The USAA Org Chart Report covers key business units. databahn goes further into the lines of business by charting HR, Finance, IT, Operations and more.
Download the USAA Deep Dive Report to see the full 10 organizational charts.
The USAA Contact Spreadsheet is a directory of names, titles, phone numbers, and addresses.
|NAME||TITLE||MAIN PHONE||DIRECT PHONE|
|Brad Weber||SVP & Chief Accounting Officerfirstname.lastname@example.org||(210) 531-8722 (HQ)||Disguised|
|Christopher Owen||Chief Creative Officeremail@example.com||(210) 531-8722 (HQ)||Disguised|
|Mani Sulur||SVP & Chief Compliance Officerfirstname.lastname@example.org||(210) 531-8722 (HQ)||Disguised|
|Michelle Moss||VP & Chief Credit Officeremail@example.com||(210) 531-8722 (HQ)||Disguised|
Download the USAA Deep Dive Report to gain contact information for all 984 contacts.
USAA Executive Leadership Team
|Wayne Peacock||Chief Executive Officer|
|Jim Syring||President, USAA Property and Casualty Insurance Group|
|Paul Vincent||President, USAA Federal Savings Bank|
|Neeraj Singh||Executive Vice President and Chief Risk Officer|
|Jeff Wallace||Executive Vice President and Chief Financial Officer|
|Patricia Teague||Executive Vice President and Chief Human Resources Officer|
|Bob Johnson||Executive Vice President, Chief Legal Officer and General Counsel|
Executive Vice President and Chief Administrative Officer
Download the USAA Deep Dive Report to gain access to profiles of the key decision-makers at USAA.
USAA Board of Directors
|James M. Zortman||Chairman of the Board||USAA|
|Herman E. Bulls||Vice Chairman of the Board||USAA|
|Wayne Peacock||Chief Executive Officer||USAA|
|Juan C. Andrade||President and Chief Executive Officer||Everest Re Group, Ltd.|
|Eileen M. Collins||Consultant||USAA|
|David Darnell||Vice Chairman of Global Wealth & Investment Management||Bank of America|
|Raymond P. Davis||Chairman Emeritus||Umpqua Holdings Corporation|
|Tracy L. Garrett||Director and Chairman, Audit Committee||Marine Corps Scholarship Foundation|
|Mary E. Landry||Director, Chair of Technology, Environment, Safety, and Security Committee||Norwegian Cruise Line Holdings Ltd.|
|Darren W. McDew||Director||Parsons Corporation|
|Tracy B. McKibben||Chief Executive Officer||MAC Energy Advisors, LLC|
|David F. Melcher||Lead Director||Cubic Corporation|
|William F. Moran, Jr.||Board Chair||LifeHikes Training Company|
|Gerald R. Murray||Chairman||Air Force Association National Board|
|G. Patrick Phillips||Director||Cardtronics, plc|
|Robert VanAntwerp||Vice Chairman||Flippen Group|
|John F. Young||Director||Exelon Corporation|
|Dona Young||Independent Supervisory Board Member, AEGON NV, Chairman, Risk Committee, and Member, Audit and Nomination and Governance Committees||AEGON NV,|
USAA Sales Trigger Events
October 13, 2021
The bank, USAA announced the appointment of 3 C-suite executives including Gilbert Gitiche, EVP and chief audit executive; Brandon Carter, president of USAA Life Insurance Company; and Ameesh Vakharia, EVP and chief strategy and brand officer. These individuals will work in the company's Executive Council, reporting to Wayne Peacock, CEO.
"As mission-focused leaders, Brandon, Gilbert and Ameesh have made their mark in leading their organizations and teams, fueled by a deep commitment to take great care of our members and teammates," said Peacock. "They are helping to lead the way in preparing our association to ensure that we are at our best now and in the future."
USAA Increases Focus on Equity, Diversity, Inclusion and Employee Development
Jul 29, 2021
The company announced new strategic focus areas of inclusion, equity, and diversity. USAA additionally announced the appointment of Bryan Gingrich as Vice President of Diversity, Equity, and Inclusion. He will be responsible for leading the company's DE&I program and accelerating USAA's strategy towards a positive employee environment.
In addition, the company also announced the recent promotions of two human resources (HR) leaders. Leslie Dowling, has been named Senior Vice President of HR Strategy and Shared Services, and Wendy Salmon has been named Senior Vice President of Total Rewards.
USAA Announces the Opening of a New Office in Charlotte, NC
May 27, 2021
USAA announced that later this year, it is opening a new office in Charlotte, North Carolina. The company entered into a lease agreement for The Square at South End located at 200 West Boulevard. The location was selected due to availability of financial services specialists.
"Opening an office in Charlotte is a win-win for USAA," said USAA President and CEO Wayne Peacock. "It gives us even greater access to some of the top banking and technology professionals in a community that has a deep understanding and care for the military. USAA has been serving military families for nearly a century and we are excited to begin our second century with a growing presence in Charlotte."
Download the USAA Deep Dive Report to gain access to all 45 sales trigger events.
USAA Financial Highlights
2020 Chairman's Letter Highlights
Chairman of the Board (No Longer Chair)
"USAA was built on an unwavering commitment to serve members through even the toughest times. That aspiration is captured in our association’s mission, and was demonstrated every day in the hearts, minds and actions of USAA’s 36,000 dedicated employees in 2020."
"More than 20% of our workforce has a direct connection to the military, either through their own service or as a military spouse. As such, respect for the core values of military life is interwoven naturally into the tapestry of USAA’s culture and operations."
"USAA’s strong financial position illustrates our association’s resiliency through the economic shocks of 2020, cultivated over nearly 100 years of diversification. Examples of that strength include revenue of $36.3 billion, net income of almost $4 billion and net worth of $40 billion. Because USAA’s primary mission is to serve its members, the association gratefully shares its success with them through annual dividends. In 2020, those included $1.1 billion in special dividends paid to auto policyholders because they drove less during the pandemic and saved USAA money with fewer claims. Our members’ best interests are always top of mind."
"Our commitment to corporate responsibility and engagement in the communities where we live are a way of life for USAA. Last year, USAA and The USAA Foundation, Inc. committed $87 million to nonprofit organizations in support of pandemic related relief, racial equality, and other critical needs across our communities. This included $20 million for U.S. military aid societies and organizations serving active-duty military, veterans and their families."
Download the USAA Deep Dive Report to gain access to full USAA investor presentations and earnings call highlights.
- USAA Contact Information
- USAA Org Charts on Corporate Structure, Executive Leadership, Sales, Marketing, Finance, HR, Supply Chain, Technology, R&D, Manufacturing, etc.
- USAA Financial Insights
- USAA SWOT Report
- USAA Technologies in Use
- USAA IT Budgets
- USAA Social Media Profiles
- USAA Actionable Sales Trigger Events
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