Walgreens Org Chart & Sales Intelligence Blog Post

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Walgreens Boots Alliance, Inc.

108 Wilmot Road
Deerfield, IL 60015
United States
Main Phone: (847) 315 3700
Website: https://www.walgreensbootsalliance.com

Ticker Symbol: (NYSE: WBA)
Sector(s): Healthcare
Industry Sector: Pharmaceutical Retailers
Full Time Employees: 315,000

Twitter: https://twitter.com/WBA_Global
LinkedIn: https://www.linkedin.com/company/walgreens-boots-alliance/
Instagram: https://www.instagram.com/wba_global
YouTube: https://www.youtube.com/channel/UCckTVHaj5AP-E7PcHplbI-Q

Walgreens Fortune 500 Rank: #36
Walgreens org chart and sales intelligence blog cover image by databahn

What do the Walgreens Org Charts look like?

Walgreens org chart Board of Directors

Walgreens org chart Executive Leadership

Walgreens Org Chart U.S. Stores Leadership

Walgreens Org Chart Boots U.K. Leadership

Download the Walgreens deep dive report to see all 15 Walgreens Org Charts on Finance, HR, IT, Supply Chain, Marketing, Customer Operations and more.

 

What is the Transformational Cost Management Program?

Walgreens announced a transformational cost management program that was expected to deliver in excess of $2.0 billion of annual cost savings by fiscal 2022 (the “Transformational Cost Management Program”). At the end of fiscal 2021, Walgreens had delivered this annual cost savings goal.

Building on the successful implementation of the Transformational Cost Management Program to date and as part of the Walgreens' strategic realignment to create even greater focus on the Walgreens' core business, on October 12, 2021, the Board of Directors approved an expansion and extension of the Transformational Cost Management Program through the end of fiscal 2024. The expanded Transformational Cost Management Program is expected to deliver incremental savings from existing programs and a comprehensive funnel of new initiatives which are intended to improve operating effectiveness and better position the core business for the future. The expansion of the program reflects further strategic initiatives to optimize real estate, implement a global business and centralized services model, as well as leverage technology and new business models to streamline processes across the organization. As a result, Walgreens is increasing its annual savings target to $3.3 billion of annual cost savings by fiscal 2024.

The Transformational Cost Management Program, which is multi-faceted and includes divisional optimization initiatives, global smart spending, global smart organization and the transformation of the Company’s information technology (IT) capabilities, is designed to help the Company achieve increased cost efficiencies. To date, the Company has taken actions across all aspects of the Transformational Cost Management Program. The actions under the Transformational Cost Management Program focus on all reportable segments and the Company’s global functions. Divisional optimization within each of the Company’s segments includes activities such as optimization of stores. As a result of the expanded program, the Company now plans to reduce its presence by up to 150 Boots stores in the UK and up to 150 stores in the United States over the next three years, which are incremental to the previously planned reduction of approximately 200 Boots stores in the UK and approximately 250 stores in the United States.

 

What is Walgreen's corporate strategy?

Walgreens announced the launch of its new healthcare strategy back in Oct 2021. Walgreens plans to become a leading provider of local clinical care services by leveraging its consumer-centric technology and pharmacy network to deliver value-based care. Walgreens also plans to continue to transform its core pharmacy and retail business. The Walgreens' goal is to provide better consumer experiences, improve health outcomes and lower costs. At the center of the Walgreens' healthcare strategy is Walgreens Health, a technology enabled care model powered by a nationally scaled, locally delivered healthcare platform. To advance its strategy, Walgreens announced majority investments in Village Practice Management Company, LLC (“VillageMD”) and CareCentrix, Inc. (“CareCentrix”) which it believes will strengthen Walgreens Health capabilities in primary care, post-acute care and home care.

Walgreens Strategic Priorities

 

 

Who are the decision makers at Walgreens?

WBA Senior Management

 

Stefano Pessina

Executive Chairman, Walgreens Boots Alliance, Inc.

 

Rosalind Brewer

Chief Executive Officer, Walgreens Boots Alliance, Inc.

 

Ornella Barra

Chief Operating Officer, International, Walgreens Boots Alliance, Inc.

 

James Kehoe

Executive Vice President and Global Chief Financial Officer, Walgreens Boots Alliance, Inc.

 

Danielle Gray

Executive Vice President and Global Chief Legal Officer, Walgreens Boots Alliance, Inc.

 

Holly May

Executive Vice President and Global Chief Human Resources Officer, Walgreens Boots Alliance, Inc.

 

 

WBA Divisional & Global Functional Leadership

 

John Standley

Executive Vice President, Walgreens Boots Alliance, Inc. and President, Walgreens

Senior Vice President and Managing Director, Boots

 

Sebastian James

Senior Vice President and Managing Director, Boots

 

Annie Murphy

Senior Vice President, Global Chief Commercial Brands Officer and International Retail

 

Annie Murphy

Senior Vice President, Global Chief Commercial Brands Officer and International Retail

Vish Sankaran, Chief Innovation Officer

 

Vish Sankaran

Advisor to the CEO, Healthcare

Aaron Radelet Headshot landscape

 

 

Aaron Radelet

Senior Vice President, Global Chief Communications Officer

Charles V. Greener Senior Vice President, Global Chief Public Affairs Officer

 

Charles V. Greener

Senior Vice President, Global Chief Public Affairs Officer

Francesco Tinto, Senior VP, Global Chief Information Officer

 

Francesco Tinto

Senior Vice President, Global Chief Information Officer

 

WBA Board of Directors

 

Stefano Pessina

Executive Chairman, Walgreens Boots Alliance, Inc.

Rosalind Brewer, Chief Executive Officer, Walgreens Boots Alliance, Inc.

 

Rosalind Brewer

Chief Executive Officer, Walgreens Boots Alliance, Inc.

Janice M. Babiak, Former Managing Partner, Ernst & Young LLP

 

Janice M. Babiak

Former Managing Partner, Ernst & Young LLP

 

David J. Brailer, MD

Chairman, Health Evolution Partners

William C. Foote, Lead Independent Director

 

William C. Foote

Lead Independent Director of Walgreens Boots Alliance, Inc., Former Chairman and CEO, USG Corporation

 

 

 

Ginger L. Graham

Former President and Chief Executive Officer, Amylin Pharmaceuticals

 

Valerie Jarrett

Former Senior Advisor to President Barack Obama

John A. Lederer, Senior Advisor, Sycamore Partners

 

John A. Lederer

Senior Advisor, Sycamore Partners

Dominic Murphy, Co-Head of UK Investments, CVC Capital Partners

 

Dominic Murphy

Co-Head of UK Investments, CVC Capital Partners

 

Nancy M. Schlichting

Former Chief Executive Officer, Henry Ford Health System

Schulman listing image

 

Steven J. Shulman

Steven J. Shulman, Chairman of CareCentrix, Inc. and Lead Director of VillageMD

 

Walgreens U.S. Stores Executive Leaders

 

John Standley

Executive Vice President, WBA and President of Walgreens

 

Lisa Badgley

Senior Vice President, Operations

 

Kevin Ban

Chief Medical Officer

 

Tracey Brown

President of Retail Products and Chief Customer Officer

 

 

Roxanne R. Flanagan

Senior Vice President, Chief Supply Chain Officer

 

Rick Gates

Senior Vice President, Pharmacy and Healthcare

 

Jeff Gruener

Senior Vice President and Chief Financial Officer, Walgreens

 

 

Adam Holyk

Senior Vice President, Strategy

 

Hillary Leisten

Chief Human Resources Officer

 

Linh Peters

Senior Vice President and Chief Marketing Officer

 

Luke Rauch

Senior Vice President & Chief Merchandising Officer

 

 

 

Rina Shah

Group Vice President, Pharmacy of the Future and Healthcare Segments

 

Bala Visalatha

Senior Vice President and Chief Product Officer

 

Boots U.K. Executive Leadership

 

Sebastian James

Managing Director

 

Steve Ager

Chief Customer & Category Officer

 

Paula Bobbett

Chief Digital Officer

 

Pete Bowrey

Retail Director

 

Rich Corbridge (FBCS)

Chief Information Officer

 

David Hobbs

Transformation Director

 

 

Ben Horner

HR Director

 

Pete Markey

Chief Marketing Officer

 

Alan Penhale

Supply Chain Director

 

Lucy Reynolds

Director of Communications & CSR

 

Michael Snape

Chief Financial Officer

 

Where is Walgreens investing in their business?

PREVIEW

Walgreens Boots Alliance gets personal with AI
Feb 2022
WBA’s modernization of its IT stack has entailed migrating the back-end processes that drive its online retail business, such as accounts payable, the general ledger, and inventory management, to Microsoft’s cloud. As part of this, WBA rebuilt its business application stack by moving to SAP S/4HANA and migrating to ServiceNow’s cloud-based automated operational services. The company also started consolidating its numerous data assets into a Microsoft Azure data lake, a shift that has proved pivotal to making analytics and AI magic happen, Tinto says. As part of this transformation, WBA migrated from legacy databases to advanced cloud databases and analytics, deploying Azure Synapse for relational data, Azure Cosmos for unstructured and semi-structured data, and MongoDB for document-oriented models. The retail chain is also migrating on-premises data stored in Teradata, Netezza, and Hadoop appliances to the cloud, leveraging Snowflake for data warehousing and Databricks for AI, Tinto says.

That data foundation has proved key to establishing WBA’s next-generation services, enabling developers and data scientists in WBA’s 2,000-member IT staff, along with thousands of its partners’ programmers, to build about 100 in-house AI products to date, Tinto says. 

In the third year of its transformation, WBA’s top focus is now to build out customer profiles and offer mass personalization to its customers, advancing its online dispensing system and giving consumers more management of prescriptions online, according to Tinto. “It’s really the consolidation and curation of all of our data is how we start building the customer profiles and personalization capabilities,” Tinto says, adding that the company is implementing cloud services in a manner that enables the company to “harmonize between global capability and local adaptation.” 

“We have the set the foundation. We are no longer moving to the cloud. We are in the cloud,” Tinto says, noting that the company is finalizing its online dispensing system and moving more aggressively into data analytics that are “much more prescriptive and predictive.” 

WBA, for instance, signed a partnership with Microsoft and Adobe 18 months ago to offer one-to-one communications with consumers and to deliver tailored prescription experiences online. 


Key Contact: Francesco Tinto, SVP and CIO of Walgreens Boots Alliance
LinkedIn
Source


How Walgreens Boots Stores Prevent Ghosting
Nov 2021
Ghosting a Brand
A recent survey shows that 73% of consumers will “ghost” a brand for delivering poor customer service. Yet, less than half of us ever complain directly to the company, which means that “companies may be losing revenue they weren’t aware of.” Great business leaders know that delivering fantastic customer service is more important now than ever. Our time and attention are in high demand. The world feels busier due to increased media proliferation. It is easy to feel bombarded.

Proactive Problem Solving
These things were on my mind when I recently talked to Francesco Tinto, senior vice president and global CIO for Walgreens Boots Alliance (WBA), about customer experience and brand loyalty.


Delivering on Brand Promise
Known in the U.S. as Walgreens and as Boots in other global locations, WBA recently invested in SAP S/4HANA Cloud and other cloud solutions for its nearly 9,000 Walgreens retail stores. 


Feeling Special
When a brand proactively solves my problems and values my time, I feel special. The proactive service Tinto described lets customers know that Walgreens understands their needs and values their time. If you boil down all of the research and surveys and models about customer experience and service, many of us seem to want the same thing. 
Key Contact: Francesco Tinto, SVP and CIO of Walgreens Boots Alliance
LinkedIn
Source


What are the Walgreens Executives saying about business performance?

PREVIEW

Walgreens Boots Alliance, Inc. (WBA) Q3 2022 Earnings Conference Call
June 30, 2022

Executives in Attendance:

• Tiffany Kanaga - Vice President, Global Investor Relations
• Rosalind Brewer - Chief Executive Officer
• James Kehoe - Executive Vice President and Global Chief Financial Officer
• John Standley - President, Walgreens


Comments from Rosalind Brewer - Chief Executive Officer:

"Walgreens Boots Alliance delivered consistent execution in the third quarter against very robust growth last year. Sales increased low single digits on a core basis in constant currency, excluding the negative impact of AllianceRx Walgreens and the 65% pro forma sales growth at Walgreens Health. The International business more than doubled its adjusted operating income with its retail sales recovery, and the U.S. segment achieved solid retail comp growth against challenging multiyear comparisons with positive traffic trends as consumers continue to depend on Walgreens for their essential needs."

"Underpinning our efforts is our strengthened retail products and customer leadership team with 3 new executives. Walgreens Chief Marketing Officer, Linh Peters, joined us from Calvin Klein, where she served as their Global Chief Marketing Officer, with experience also at Starbucks, Target and Ulta Beauty. Bala Visalatha is in our newly created role of Chief Product Officer having most recently been Vice President of eCommerce at Walmart U.S. And finally, Luke Rauch is our new Chief Merchant, rejoining the merchandising organization after focusing on strategy as my Chief of Staff. We have the right team in place to support our high-performance culture to guide our resilient core business and to serve our customers through these turbulent times.”

See the full earnings call transcript

Download the Walgreens Deep-Dive Report to gain access to full Walgreens investor presentations and earnings call highlights.

 

What do the Walgreens financials look like?

 

Currency in US dollars

Fiscal Year

 

Fiscal Year Ends

31-Aug-21

Most Recent Quarter

31-May-22

 

 

Profitability

 

Profit Margin

4.00%

Operating Margin

2.14%

 

 

Management Effectiveness

 

Return on Assets

1.95%

Return on Equity

18.17%

 

 

Income Statement

 

Revenue

$134.52 Billion

Revenue Per Share

155.59

Quarterly Revenue Growth

-4.20%

Gross Profit

$28.07Billion

EBITDA

$4.61Billion

Net Income Avi to Common

$5.11Billion

Diluted EPS

5.9

Quarterly Earnings Growth

-75.90%

 

 

Balance Sheet

 

Total Cash

$4.46Billion

Total Cash Per Share

5.16

Total Debt

$38.23Billion

Total Debt/Equity

122.71

Current Ratio

0.78

Book Value Per Share

30.38

 

 

Cash Flow Statement

 

Operating Cash Flow

5.06B

Levered Free Cash Flow

7.95B

 

Walgreens Financial Performance Highlights

Download the Walgreens Deep-Dive Report to see full financial presentations.

 

Where is Walgreens utilizing cloud technologies?

IT Service Transition Manager
DEERFIELD, IL
Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified area of IT. Effectively collaborates with other members of the team, customers and/or stakeholders to align work efforts, develop/execute tactical plans that enable successful business operations. Manage vendor relationship and ensures that SLAs are kept in respect to contract terms and researched and brought to the attention of the vendor when missed. Actively collaborates across IT and business areas within area of specified responsibility to ensure successful results of designated initiatives are achieved. Ensures accurate accounting of and appropriate deployment of resources. Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Develops protocols to support established standards. Oversees team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times.

Technologies in Use: ServiceNow, BMC Remedy and Helix


Senior Data Engineer
CHICAGO, IL
The Sr. Data Engineer (WH) builds and maintains big data pipelines to support advanced analytics and data science solutions. The role also identifies valuable internal and external data, and collaborates closely with data scientists to define data for the design, development, and deployment of new solutions that support strategic business priorities. Develops software that processes, stores and serves data for use by others. Develops large scale data structures and pipelines to organize, collect and standardize data that helps generate insights and addresses reporting needs. Writes ETL (Extract / Transform / Load) processes, designs database systems and develops tools for real-time and offline analytic processing. Develops and maintains optimal data pipelines into the advanced analytics platform, including design of data flows, procedures, and schedules. Ensures that optimal data pipelines are scalable, repeatable and secure. Troubleshoots software and processes for data consistency and integrity. Integrates data from a variety of sources, assuring that they adhere to data quality and accessibility standards. Anticipates and prevents problems and roadblocks before they occur.

Technologies in use: RDBMS (MSSQL, PostGres, Oracle, etc), Document Databases (MongoDb, Cosmos Document, Couchbase, etc), Key-Value Databases (Azure Table Storage, Cosmos Table, Amazon Dynamo, etc), Advanced level skill in Wide-Column Databases (Cassandra, MariaDB, etc) and Graph Databases (Neo4J, Cosmos Gremlin, etc), Data Warehousing and Data Lakes, REST API development, Python applications, Azure application deployment, Kafka, Azure Event Hubs


Download the Walgreens Deep-Dive Report to see all 18 technology insights.

 

Walgreens SWOT Report

 

Strengths

 

1.   Strong presence across United States and Europe

2.   Differentiated fully Integrated Pharmacy Model

3.   Social campaigns and advertisements

4.   Omni-channel access to consumer goods and services

 

Weaknesses

 

1.   Presence restricted to a few markets

 

 

Opportunities

 

1.   Expansion in emerging markets

2.   Merger with Rite Aid to aid expansion and bring in synergies

3.   Backward integration to strengthen value chain

4.   Doctor offices in drugstores to diversify company into the medical care segment

5.   Walgreens Boots Alliance rebrands beauty business

 

 

Threats

 

1.   Consolidation in the retail pharmacy and pharmaceutical wholesale industry

2.   Uncertainty over reimbursement rates

3.   Exposed to foreign currency exchange rate fluctuations

4.   Walgreens Boots Alliance feeling Covid-19 impact

5.   Privacy and data protection laws increase compliance burden

 

 

Download the Walgreens deep dive to see the full SWOT Report and the complete PESTLE Report.

 

More on Walgreens

Walgreens Contact Information

  • Walgreens Org Charts on Corporate Structure, Executive Leadership, Sales, Marketing, Finance, HR, Supply Chain, Technology, R&D, Manufacturing, etc.
  • Walgreens Financial Insights
  • Walgreens SWOT Report
  • Walgreens Technologies in Use
  • Walgreens IT Budgets
  • Walgreens Social Media Profiles
  • Walgreens Actionable Sales Trigger Events


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